RETURNS & REFUNDS
Learn about our return, exchange, refund, and cancellation policies designed to provide a transparent and reliable shopping experience.
Shop With Confidence
At SHYNIX ATELIER, customer satisfaction is important to us. Every product is made to order and professionally fulfilled through our trusted production partner, Frankly Wearing. If your order arrives with a verified manufacturing or printing defect, we will work with you to resolve the issue as quickly as possible.
Returns & Exchanges
Eligible Size Exchanges
Customers may request a size exchange if:
- Exchange request is submitted within 5 days of delivery.
- Maximum 2 products per order are eligible.
- Products are unused, unworn, unwashed, and returned in their original packaging.
- The requested size is available.
Products Not Eligible for Exchange
- Customized or made-to-order products specifically excluded by the fulfillment process.
- Bulk orders.
- Products showing signs of use, washing, or damage caused after delivery.
Defective Products
If your order has any of the following, please contact our support team within 7 days of receiving your order.
- Manufacturing defects
- Printing defects
- Incorrect design or artwork
- Wrong product received
Once verified, we will arrange an appropriate replacement or refund.
Refund Policy
Refunds are approved only for verified issues such as manufacturing defects, printing defects, or an incorrect item received.
Online Payments
Approved refunds are processed through the original payment method within 7 working days after approval.
Cash on Delivery
For Cash on Delivery orders, shipping charges are non-refundable where applicable.
Cancellation Policy
Because every SHYNIX ATELIER product is printed after an order is placed, orders may be cancelled within 24 hours of placing the order and before the printing process begins.
Once production has started, cancellation is no longer possible. Approved prepaid cancellations are refunded within 7 working days.
International Orders
International orders are generally not eligible for returns, size exchanges, or refunds unless approved due to a verified manufacturing defect or where required by applicable law.
How to Request a Return
1. Contact Support
Start your request through support.
2. Order Number
Share your order details.
3. Verification
Our team reviews eligibility.
4. Exchange / Refund
Approved cases are resolved.
Need help with your order?
Our support team is here to assist you with eligible returns, exchanges, and refund requests.
Contact Support ->Printing & Fulfillment Partner
SHYNIX ATELIER proudly partners with Frankly Wearing for professional printing, production, packaging, fulfillment, and shipping.
This partnership allows us to maintain premium quality standards while ensuring every product is manufactured specifically after your order is placed.
Frequently Asked Questions
Can I exchange my size?
Yes, eligible products may be exchanged within 5 days of delivery, subject to our exchange policy.
When will I receive my refund?
Approved refunds are processed to the original payment method within 7 working days.
Can I cancel my order?
Orders may be cancelled within 24 hours, provided production has not yet begun.
Are international orders refundable?
International orders are generally non-refundable and non-exchangeable, except where required by law or approved for verified manufacturing defects.
What if I receive a damaged or incorrect product?
Please contact us within 7 days of delivery. After verification, we will arrange an exchange or refund for eligible cases.
Important Information
- Products are made to order.
- Size exchanges are available within 5 days for eligible products.
- Maximum 2 products per order may be exchanged.
- Returned products must be unused and in their original packaging.
- Defective products should be reported within 7 days.
- Refunds are issued only for approved cases such as verified manufacturing defects or incorrect items.
- Prepaid refunds are processed within 7 working days.
- Orders can be cancelled within 24 hours, before production begins.
- International orders are generally not eligible for returns or exchanges.
- Printing, production, packaging, fulfillment, and shipping are handled by Frankly Wearing on behalf of SHYNIX ATELIER.